Managed Services Introduction

CPL Managed Services provides outsourced customer-care, back-office, fulfilment and IT support services on a price-per-event basis. The Managed Services Solution is a tailor-made end-to-end recruitment solution for businesses which has been designed to maximise the value of an organisation’s resourcing spend on all channels of recruitment.

Whether a company has contract, flexible or permanent recruitment needs, CPL Managed Services helps a company achieve better levels of delivery and better projects by planning ahead for the required skilled resources.

CPL’s dedicated service delivery management team is drawn from the customer-care, shared-services, systems integration and consulting industries. Employing more than 1,000 people delivering services across the European Union in 14 languages, it has extensive experience of establishing, managing and optimising labour intensive services on a pan-European basis.

This portfolio of solutions includes technology and business services that, when combined, deliver an efficient and transparent, cost effective process from start to finish, enabling client organisations to measure the success of the entire recruiting process.

CPL Managed Services invests in understanding clients’ businesses and takes responsibility for delivering on service commitments, within a fixed budget.